Prime Highlights
- CenterPoint Energy launched a new smartphone Outage Tracker for electric customers in southwest Indiana.
- The app has real-time outage data, weather overlays, and enhanced scalability in bad weather.
Key Facts
- Customers can see outage data by county or ZIP code and report an outage.
- It is smartphone- and tablet-based and offers Spanish language capabilities.
Key Background
CenterPoint Energy has rolled out a new, improved Outage Tracker that is more effective at assisting southwest Indiana customers to report and track outages. The new device is smartphone-friendly, designed to work on tablets and smartphones, especially during high-profile weather conditions when quick, unadorned information is utterly essential.
One of the strongest features of the new tracker is its weather overlay feature, which provides consumers with the ability to see real-time current weather conditions and outages. The feature provides consumers with a better sense of how bad weather might be affecting local power supplies. The feature also features Spanish-language access, providing more accessibility to the community.
The upgraded platform is supported by a cloud infrastructure that can process higher levels of web traffic at peak outage periods. Such flexibility comes in handy during massive storms or emergency situations when thousands of users attempt to access information in unison. Customers are presented with a localized and granular view of outage through the potential to view outages by county and ZIP code.
This is part of CenterPoint Energy’s overall initiative toward more customer contact and communications. State-level social media sites were also launched by the company earlier this year, and it has been offering customers in its multi-state service territory more locally oriented updates. This is one of CenterPoint’s initiatives to update as well as open its utility products.
The introduction of this improved Outage Tracker represents a substantial advance in how CenterPoint Energy is serving its customers in crisis. By giving them real-time information and reporting functions for outages in a prompt manner, the company puts customers more in control and knowledgeable at their moment of uncertainty—empowering them to make smart decisions until the power returns.
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